Refund & Returns Policy

Last updated: June 2026

At Pawningful, every product is made-to-order and many items are personalized specifically for each customer. Because of this production process, our refund and cancellation policy differs from traditional retail stores.

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1. Order Cancellation

Customers may request order cancellation within 12 hours of purchase.

If the cancellation request is received within 12 hours and production has not started, a full refund will be issued.

After 12 hours, production may already have begun and cancellation requests can no longer be guaranteed.

Once an order enters production, it may not be eligible for cancellation or refund except in situations covered by this policy.

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2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

After review, we may provide a replacement, store credit, or refund when appropriate.

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3. Lost Packages

If your package appears lost during transit, please contact us.

We may investigate with the shipping carrier before determining the appropriate resolution.

If the carrier confirms that the package was lost, a replacement or refund may be offered.

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4. Return Eligibility

Returns are only accepted for products that are:

• Damaged during shipment
• Manufacturing defective
• Incorrectly fulfilled

Because most products are custom-made, we generally do not require customers to return damaged or defective items. Our support team will provide instructions on a case-by-case basis.

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5. Non-Returnable & Non-Refundable Items

The following situations are not eligible for return, replacement, or refund:

• Buyer's remorse
• Ordering the wrong size
• Incorrect personalization information submitted by the customer
• Incorrect shipping information provided by the customer
• Requests submitted after the applicable claim period
• Minor color variations caused by screen settings
• Minor differences between digital mockups and finished products

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6. Personalized Products

Many Pawningful products are personalized and produced specifically for each customer.

Please carefully review all personalization details before placing an order.

We cannot be responsible for personalization errors provided during checkout.

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7. Refund Processing

Approved refunds are typically processed within 5–10 business days.

The exact timing depends on your payment provider and financial institution.

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8. Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact us first.

Our support team will make every reasonable effort to resolve legitimate concerns before a formal payment dispute becomes necessary.

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